Opening for Phone banking officers with Leading Pvt Sector Bank

Phone Banking Officer

Mumbai Rozgaar Pvt Ltd
200 Nos.
2807
Full Time
Not Mentioned To 3.0 Year(s)
170000.00 LPA TO 225000.00 LPA
Banking / Insurance
Banking/Financial Services/Broking/Trading
B.Com - Commerce; B.A - English; B.B.A - Account/Finance; B.B.A - Management; B.Sc - Statistics
Job Description:
1. Handling Customer Queries and Providing Information as per Defined Standards
2. Effective Re dress of all Customer Complaints and Providing Solutions/escalating Problems
3. Follow Up On Escalations and Closing Them
4. Educating Customers About Bank's other Products and Services
5. Generating Leads and Passing Them to Concerned Department
6. Providing Feedback to the Team Leaders About Product and Process and Contribute to the Improvement
7. Educating Customers About Channel Migration
8. Improve Efficiency as per Interactions and Feedback Received
9. Updating Product and Processes in Data bank
10. Dealing with Banking schemes.
 
Shift Timing-Only 9 hrs shift

For Females/Males- 8am-8pm (any 9 hrs shift)- Day shift

5 days working with  2 days  off
 
If interested, please call Aishwarya : 7738011681 or email : idealjobs@mumbairozgaar.com
Company Profile

Is one of India's leading banking and financial services group, offering a wide range of financial services that encompass

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