Customer Relationship Manager
Mumbai Rozgaar Pvt Ltd
1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4. Ability to understand and handle irate customers
5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6. Ability to achieve stretched targets and able to manage the organization standard.
7. Maintain Superior quality service by following organization standards
If Interested Please call Mayuri : 7738088683
Company is one of the leading private sector general insurance companies in India with a Gross Written Premium (GWP) of Rs 109.60 billion for the year ended March 31, 2017. The company issued over 17.73 million policies and settled over 2.18 million claims as on March 31, 2017.
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