Hiring Team Leader - Out Bound Process

Job Description:

• Will be responsible for handling a team of telecallers
• Motivating and inspiring the team to surpass their potential
• Improving the team and facilitating the communication among the members of team
• Exceeding and meeting departmental objectives, including conversion targets, and lead generation
• Creating sense of ownership within the employees and resolving employee issues, if any
• Encouraging, supporting, and motivating actively one’s peer team
• Looking constantly for development as well as continuous improvement for the entire team
• Monitoring, organizing, and coaching team on a day-to-day basis
• Communicating the company’s purpose, core values, vision to the front employees.
• Ensuring that the employees follow their schedules properly as designed
• Striving for new ways continually, to increase the opportunities of sales
• Handling escalated calls, complaints, questions, and queries as necessary
• Facilitating cross-functional communication within employees for improved working condition
• Creating a conducive work environment for all the call center’s employees
• Carrying out team meetings and actively participating in the monthly and weekly meetings
• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets