Team Leader
1 Nos.
4542
Full Time
1.0 Year(s) To 3.0 Year(s)
300000.00 LPA TO 350000.00 LPA
ITES / BPO / KPO / Customer Service / Operations
ITES/BPO/KPO
Other - Other
Job Description:
- Will be responsible for handling a team of telecallers
- Motivating and inspiring the team to surpass their potential
- Improving the team and facilitating the communication among the members of team
- Exceeding and meeting departmental objectives, including conversion targets, and lead generation
- Creating sense of ownership within the employees and resolving employee issues, if any
- Encouraging, supporting, and motivating actively one’s peer team
- Looking constantly for development as well as continuous improvement for the entire team
- Monitoring, organizing, and coaching team on a day-to-day basis
- Communicating the company’s purpose, core values, vision to the front employees.
- Ensuring that the employees follow their schedules properly as designed
- Striving for new ways continually, to increase the opportunities of sales
- Handling escalated calls, complaints, questions, and queries as necessary
- Facilitating cross-functional communication within employees for improved working condition
- Creating a conducive work environment for all the call center’s employees
- Carrying out team meetings and actively participating in the monthly and weekly meetings
- Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
Key Skills :
Company Profile
Company is a large --- Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
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- Interested candidates are requested to apply for this job.
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