Hiring for Quality Analyst - Inbound for leading BPO
Mumbai Rozgaar Pvt Ltd (3 Opening)
1.0 Year(s) To 2.0 Year(s)
280000.00 LPA To 350000.00 LPA
Other - Other
ITES / BPO / KPO / Customer Service / Operations
- Call audit as per category of loan officers.
- Sharing feedback of call monitoring observations.
- Individual feedback on dispositions.
- Send calibration calls to respective LMS managers.
- Identify training need of loan officers in terms of product/process/tagging/competition & Script.
- Daily dashboard to Quality Manager.
- Weekly scores of branch & individual loan officers is published.
- Monthly score of loan officers & branch is published.
- Charge sheet/Warning mails are maintained if any.
- Hygiene audits.
Company is a large global Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
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