Quality Analyst

Hiring for Quality Analyst - Inbound for leading BPO

Mumbai Rozgaar Pvt Ltd (3 Opening)
1.0 Year(s) To 2.0 Year(s)
280000.00 LPA To 350000.00 LPA
Other - Other
ITES / BPO / KPO / Customer Service / Operations

Job Profile

  • Call audit as per category of loan officers.
  • Sharing feedback of call monitoring observations.
  • Individual feedback on dispositions.
  • Send calibration calls to respective LMS managers.
  • Identify training need of loan officers in terms of product/process/tagging/competition & Script.
  • Daily dashboard to Quality Manager.
  • Weekly scores of branch & individual loan officers is published.
  • Monthly score of loan officers & branch is published.
  • Charge sheet/Warning mails are maintained if any.
  • Hygiene audits.

Company Info

Not Available
Not Available

Company is a large global Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.


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