Quality Analyst

Hiring for Quality Analyst - Inbound for leading BPO

Mumbai Rozgaar Pvt Ltd (3 Opening)
1.0 Year(s) To 2.0 Year(s)
280000.00 LPA To 350000.00 LPA
Other - Other
ITES / BPO / KPO / Customer Service / Operations
ITES/BPO/KPO

Job Profile

  • Call audit as per category of loan officers.
  • Sharing feedback of call monitoring observations.
  • Individual feedback on dispositions.
  • Send calibration calls to respective LMS managers.
  • Identify training need of loan officers in terms of product/process/tagging/competition & Script.
  • Daily dashboard to Quality Manager.
  • Weekly scores of branch & individual loan officers is published.
  • Monthly score of loan officers & branch is published.
  • Charge sheet/Warning mails are maintained if any.
  • Hygiene audits.

Company Info

Not Available
Not Available

Company is a large global Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.

Application

Already registered with us?

Sign In to Apply

Don't have profile with us?

Register to Apply