Leading Bank hiring for team leader for CSA process

Job Description:

Requirement:

·         Experience in Banking process preferred.

·         To ensure team achieve productivity and quality roster adherence.

·         Manage a large and diverse team of CSAs working towards pre-defined targets.

·         Responsible for maintaining discipline and absenteeism of team on the floor. 

·         Responsible for staff retention within the team.

·         Ensure prompt and accurate service and achievement of targets.

·         Should be currently in the TL or Team Coach  role.

·         Hands on experience in Quality check and parameter in VOICE process, preferably in Banking Domain.