Leading Global BPO Hiring for Team Leader

Team Leader - Location Vashi

1 Nos.
5989
Full Time
2.0 Year(s) To 5.0 Year(s)
400000.00 LPA TO 500000.00 LPA
Job Description:
  • Proofread emails of agents to ensure that error-free emails are sent out.
  • Monitor agents to identify errors, deviations & initiate corrective measures.
  • Provide actionable data to various internal support groups as needed.
  • Informed on all the Updates related to Process by constantly checking team correspondence (Mails/What’s app/ Messages) and broadcastit to the entire team.
  • Test Product updates on timely basis.
  • Training the new joiners and handle OJT employees.
  • Accountable in getting the new employee’s certified.
  • Conducting regular refresher training for the team.
  • Generate account specific QA reports based upon predefined contractual criteria and provide inputs to operations.
  • Create & maintain timely & accurate QA database.
  • Conduct feedback sessions with Agents.
  • Participate in design of monitoring formats and quality standards.
  • Compile and track performance at team and individual level.
  • Participate in customer and client listening programs to identify customer needs and expectations.
  • Coordinate and facilitate calibration sessions 
  • Update all process required Tracker.

Prepare and analyze internal and external quality reports for management staff review.

Key Skills :
Company Profile

To be a ---ly preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing ---.

Make our clients more competitive

Seven values that weave the different cultures across our company and its subsidiaries into one fabric

 Company operates a --- network of 66 customer experience centers across the U.S., Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE, and the Philippines. We deliver 67% of revenues locally, enabling intimate customer relationships and long-term, sustainable results. 

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  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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