Leading MNC company Hiring for Training and Quality Manager
Mumbai Rozgaar Pvt Ltd (1 Opening)
2.0 Year(s) To 4.0 Year(s)
600000.00 LPA To 700000.00 LPA
- Ensuring inbound & outbound SLA’s are met.
- Drive culture of customer centricity to provide positive customer experience.
- Ensuring Lead generation targets are achieved.
- Doing Forecasting for inbound call center.
- Background of Vendor Management needed.
- Possess Knowledge of handling call center activities & billing.
- Do quality evaluations for calls/emails/web chat & provide feedback.
- Conduct Monthly certifications & create test modules.
- Ensure VOC data is provided to Vendor on timely basis and scrutiny is done on data received.
- Conduct Trainings for internal teams & Vendor.
- Analyze training requirements basis feedback received/other observations.
- Do Root Cause Analysis.
Drive Quality for calls and emails
leadership position in India and presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region.
To provide the best and simplest life and health insurance solutions
To be the pre-eminent protection provider - enabling dreams, inspiring healthier and happier lives
Drop Your CV
We will consider your Profile for future JobsSubmit Profile