Training and Quality Manager

Leading MNC company Hiring for Training and Quality Manager

Mumbai Rozgaar Pvt Ltd (1 Opening)
2.0 Year(s) To 4.0 Year(s)
600000.00 LPA To 700000.00 LPA

Job Profile

  • Ensuring inbound & outbound SLA’s are met.
  • Drive culture of customer centricity to provide positive customer experience.
  • Ensuring Lead generation targets are achieved.
  • Doing Forecasting for inbound call center.
  • Background of Vendor Management needed.
  • Possess Knowledge of handling call center activities & billing.
  • Do quality evaluations for calls/emails/web chat & provide feedback.
  • Conduct Monthly certifications & create test modules.
  • Ensure VOC data is provided to Vendor on timely basis and scrutiny is done on data received.
  • Conduct Trainings for internal teams & Vendor.
  • Analyze training requirements basis feedback received/other observations.
  • Do Root Cause Analysis.

Drive Quality for calls and emails

Company Info

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Not Available

 leadership position in India and presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region.

To provide the best and simplest life and health insurance solutions
To be the pre-eminent protection provider - enabling dreams, inspiring healthier and happier lives

Application

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