Mumbai's Leading BPO Hiring for Team Leaders

Job Description:

·         Manage a large and diverse team of Executive’s working towards pre-defined targets 

·         Manage a large and diverse team of CSAs working towards pre-defined targets 

·         Responsible for maintaining discipline and absenteeism of team on the floor

·         Responsible for staff retention within the team

·         Ensure prompt and accurate service and achievement of targets

·         To identify training / coaching needs of the team members and provide the same to the Manager.

·         To assist new members of the team by updating knowledge & bridge process gaps

·         Be directly responsible towards fostering the development of team by motivating them

·         To ensure team achieve productivity and quality roster adherence

·         Accountable for smooth flow of operations

·         Coordination between Managers and Team Members

·         Abide by companies and clients Information Security Polices