Team Leader
Job Description:
• Managing an average team size of 20 members.
• To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
• Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
• Understanding of the Shrinkage & Attrition calculation methodology
• Prepare schedules for the teams and ensure attendance
Key Skills :
Company Profile
To be a ---ly preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing ---.
Make our clients more competitive
Seven values that weave the different cultures across our company and its subsidiaries into one fabric
Company operates a --- network of 66 customer experience centers across the U.S., Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE, and the Philippines. We deliver 67% of revenues locally, enabling intimate customer relationships and long-term, sustainable results.
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- Interested candidates are requested to apply for this job.
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