Real Time Monitoring
Job Description:
• Forecasting future volumes and handle times to arrive at a capacity plan
• Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined Aux/ Wrap/ Breaks & Shifts.
• Real time queue monitoring (RTQM)
• Create rosters to meet the forecasted demand / SL objectives
• Identify call volume trends and average on a weekly, monthly, quarterly and seasonal basis
• Understand capacity calculation and Data Modelling
• Forecast and proactively identify SL / staffing gaps
• Should have done min 10 + 2
• Should have min 6 months to 1 year experience on Real Time Monitoring, Planning & Scheduling
Company Profile
To be a ---ly preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing ---.
Make our clients more competitive
Seven values that weave the different cultures across our company and its subsidiaries into one fabric
Company operates a --- network of 66 customer experience centers across the U.S., Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE, and the Philippines. We deliver 67% of revenues locally, enabling intimate customer relationships and long-term, sustainable results.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.