7 Job openings Current jobs for you.

Training and Quality Manager at Mumbai Rozgaar Pvt Ltd (1 Opening)
2.0 Year(s) To 4.0 Year(s)
600000.00 LPA To 700000.00 LPA
Ensuring inbound & outbound SLA’s are met. Drive culture of customer centricity to provide positive customer experience. Ensuring Lead generation targets are achieved. Doing Forecasting for inbound call center. Background of Vendor Management needed. Possess Knowledge of handling call center activities & billing. Do quality evaluations for calls/emails/web chat & provide feedback. Conduct Monthly certifications & create ...
Team Leader at Mumbai Rozgaar Pvt Ltd (1 Opening)
1.0 Year(s) To 3.0 Year(s)
300000.00 LPA To 350000.00 LPA
Will be responsible for handling a team of telecallers Motivating and inspiring the team to surpass their potential Improving the team and facilitating the communication among the members of team Exceeding and meeting departmental objectives, including conversion targets, and lead generation Creating sense of ownership within the employees and resolving employee issues, if any Encouraging, ...
Team Leader at Mumbai Rozgaar Pvt Ltd (5 Opening)
2.0 Year(s) To 5.0 Year(s)
400000.00 LPA To 500000.00 LPA
Proofread emails of agents to ensure that error-free emails are sent out. Monitor agents to identify errors, deviations & initiate corrective measures. Provide actionable data to various internal support groups as needed. Informed on all the Updates related to Process by constantly checking team correspondence (Mails/What’s app/ Messages) and broadcastit to the entire team. Test Product updates on ...
Student support executive at Mumbai Rozgaar Pvt Ltd (5 Opening)
1.0 Year(s) To 3.0 Year(s)
240000.00 LPA To 300000.00 LPA
Call all Entry Level and Mass Market students and identify the batch and language that they want to attend Ensure that the registrations of all students are completed Complete on-boarding process of all Customers and resolve any level I technical issues. Be a Moderator and assist the Instructors in conducting the Online classes. Ensure ...
Team leader at Mumbai Rozgaar Pvt Ltd (5 Opening)
2.0 Year(s) To 3.0 Year(s)
240000.00 LPA To 300000.00 LPA
Requirement: ·         Experience in Banking process preferred. ·         To ensure team achieve productivity and quality roster adherence. ·         Manage a large and diverse team of CSAs working towards pre-defined targets. ·         Responsible for maintaining discipline and absenteeism of team on the floor.  ·         Responsible for staff retention within the team. ·         Ensure prompt and accurate service and achievement of targets. ·         Should be currently ...
Quality Analyst at Mumbai Rozgaar Pvt Ltd (3 Opening)
1.0 Year(s) To 2.0 Year(s)
280000.00 LPA To 350000.00 LPA
Call audit as per category of loan officers. Sharing feedback of call monitoring observations. Individual feedback on dispositions. Send calibration calls to respective LMS managers. Identify training need of loan officers in terms of product/process/tagging/competition & Script. Daily dashboard to Quality Manager. Weekly scores of branch & individual loan officers is published. Monthly score of loan officers ...
Phone Banking Officer at Mumbai Rozgaar Pvt Ltd (200 Opening)
Not Mentioned To 3.0 Year(s)
170000.00 LPA To 225000.00 LPA
1. Handling Customer Queries and Providing Information as per Defined Standards 2. Effective Re dress of all Customer Complaints and Providing Solutions/escalating Problems 3. Follow Up On Escalations and Closing Them 4. Educating Customers About Bank's other Products and Services 5. Generating Leads and Passing Them to Concerned Department 6. ...

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