Mumbai's Leading BPO Hiring for Quality Analyst

Job Description:

         Monitor calls to ensure Client and Intelenet standards are maintained.

·         Would need to ensure deadlines are met with 100% accuracy.

·         Need to be part of calibration process.

·         Would be required to constantly give feedback to the floor in terms of areas of opportunities.

·         Daily reporting of the tasks completed and areas of opportunities.

·         Assisting in the development of a feedback mechanism, in order to improve service quality

·         Ability to work well in and promote a team environment, excellent understanding Customer Service & Quality focus.

·         Basic Computer knowledge - Knowledge of MS Office (Word, Excel, Power Point)

·         Proficient in using email (Email Etiquettes)