Senior Operation Manager
Job Description:
- To look after call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Skills/Qualifications: Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence
Company Profile
We are India’s leading Primary ---care
aggregator, with a network of 2000+ primary care
centres across 800+ cities, bringing you good ---.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.