Mumbai Rozgaar Pvt Ltd
Minimum 1 year on paper work experience is mandatory as a TL/ Trainer/QA. Excellent communication in English is must.
Candidate should be from Bpo background only.
o Auditing the transactions of voice/ back office o Identify the knowledge gaps, process gaps, system gaps & Language gaps and ensure documentation of the work o Participating in Calibration with Trainer /TL o Monitor reports and analyze trends to provide inputs for increasing productivity in the shifts o Take corrective actions by doing data analysis to improve
To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.
Make our clients more competitive
Seven values that weave the different cultures across our company and its subsidiaries into one fabric
Company operates a global network of 66 customer experience centers across the U.S., Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE, and the Philippines. We deliver 67% of revenues locally, enabling intimate customer relationships and long-term, sustainable results.
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