Quality Analyst
Job Description:
Minimum 1 year on paper work experience is mandatory as a TL/ Trainer/QA. Excellent communication in English is must.
Candidate should be from Bpo background only.
o Auditing the transactions of voice/ back office o Identify the knowledge gaps, process gaps, system gaps & Language gaps and ensure documentation of the work o Participating in Calibration with Trainer /TL o Monitor reports and analyze trends to provide inputs for increasing productivity in the shifts o Take corrective actions by doing data analysis to improve
Key Skills :
Company Profile
To be a ---ly preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing ---.
Make our clients more competitive
Seven values that weave the different cultures across our company and its subsidiaries into one fabric
Company operates a --- network of 66 customer experience centers across the U.S., Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE, and the Philippines. We deliver 67% of revenues locally, enabling intimate customer relationships and long-term, sustainable results.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.