Head - Digital Transformation

Job Description:

• Lead manage Digital Transformation strategies across the enterprise and build organization to meet IT Industry 4.0 standards
• Drive internal IT team, IT vendors and align with Leadership team to drive digital adoption and usage of IT applications/solutions
• Lead manage Business Process Transformation projects and ensure adherence to laid down processes across verticals
• Drive strategic business growth using Digital Transformation solutions across the organization

• Drive the Digital Transformation Strategy through Robust Process Management system and effective governance
• In depth knowledge of various processes and systems across the organization
• Drive Digital adoption, embrace change and serve as a cross-functional Change agent across the organization
• Drive a customer centric Process Management framework and enhance Customer Experience (CX).
• Conceptualize and implement Digital strategy by working with cross- functional partners to map and transition and digitally enable processes
• Ensure collaboration, knowledge sharing, and Digital best practices between partners and colleagues to help embed a robust Digital ecosystem
• Measure ROI on Digital projects, Fine-tuning approaches as needed to ensure investments in the right tools and resources
• Supervise continuous monitoring of Process Maturity Framework for outlined processes across the organization & assess potential for improvement:
• o Process Documentation – SOPs, Process Maps
• o Process Metrics – Measured with cycle time, frequency etc
• o Process performance definitions – KPIs & OLAs
• o Process performance monitoring – Who, When & How?
• o Process adherence –Against SOPs/checklists, variation mapping
• o Process Governance – RACI matrix, Reports & Dashboards
• o Process Risk Control – Continuity plans (BCP)
• Ensure continuous improvement of processes digitally to enable better visibility, faster & accurate decision making to drive performance of organization
• Drive all identified Business Transformation projects within the organization and enable these projects digitally
• Drive easy adoption of all IT infrastructure, assets, hardware, applications across the organization
• Lead the Business Automation initiatives of the organization with the help of the development team and ensure timely roll out of all key projects
• Lead the Applications Maintenance piece and ensure smooth&high user adoption across the organization with zero down times