Team Leader
Job Description:
• Managing an average team size of 20 members.
• To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
• Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
• Understanding of the Shrinkage & Attrition calculation methodology
• Prepare schedules for the teams and ensure attendance
Key Skills :
Company Profile
Company is one of the leading private sector general insurance companies in India with a Gross Written Premium (GWP) of Rs 109.60 billion for the year ended March 31, 2017. The company issued over 17.73 million policies and settled over 2.18 million claims as on March 31, 2017.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.