Product Manager – Break-Fix, AMC & Managed Services

Job Description:

Position Overview:
We are seeking a highly driven and enterprise-focused Senior Business Development Manager / Product Manager to lead the growth of our Break-Fix, AMC, FMS and Managed Services business across Apple and multi-vendor hardware ecosystems. This role requires a deep understanding of enterprise IT service delivery, strong customer relationships in South/West India, and hands-on experience positioning Managed Services through platforms such as ManageEngine, Sapphire, and other ITSM/RMM tools. The individual will play a strategic role in driving revenue, shaping the service portfolio, building long-term customer relationships, and ensuring P&L growth in the IT Services business.

Key Responsibilities:

Business Development & Revenue Growth
 Drive end-to-end sales for Break-Fix, AMC, FMS, and Managed Services across enterprise and mid-market customers.
 Position managed service models using ManageEngine, Sapphire, and other monitoring/automation platforms.
 Identify, qualify, and close large multi-year service contracts.
 Build a strong pipeline, ensure accurate forecasting, and achieve quarterly/annual revenue targets.

Enterprise Customer Engagement
 Engage with CXO-level stakeholders including CIOs, IT Heads, Infra Leaders, and Procurement Teams.
 Present service capabilities, tool-based delivery workflows, SLAs, dashboards, and ROI-driven value propositions.
 Strengthen enterprise relationships across Bangalore and Mumbai ecosystems.

Product & Service Portfolio Management
 Own, refine, and expand the service portfolio for Break-Fix, AMC, FMS, and Managed Services.
 Define service deliverables, SLAs, pricing architecture, and renewal frameworks.
 Integrate and promote capabilities in Endpoint Monitoring & Management
 ITSM workflow automation
 Remote management dashboards
 Secure monitoring and automation through Sapphire
 Conduct competitive benchmarking and enhance offerings for market differentiation.

P&L Ownership & Business Planning
 Manage revenue, margins, and cost optimization for the services business.
 Design annual business plans, GTM strategies, and geographic expansion roadmaps.
 Track key operational metrics (SLA adherence, MTTR, renewal rates) and implement improvement actions.

Vendor, OEM & Partner Collaboration
 Collaborate with OEMs (Apple, Lenovo, HP, Dell, etc.) to align and enhance service offerings.
 Build strong relationships with service delivery vendors, field support partners, and tool providers.
 Work closely with ManageEngine, Sapphire, and other platform partners for demos, licensing, and GTM support.

Cross-Functional Collaboration
 Partner with Pre-Sales, Delivery, Inside Sales, Finance, and Supply Chain teams for solutioning and contract closures.
 Support commercial negotiations, proposal development, and documentation.
 Ensure operational readiness for new deployments and service transitions.

Key Requirements:
 15+ years of experience in IT Services Sales, with strong exposure to Break-Fix, AMC, FMS, and Managed Services.
 Strong understanding of the Apple ecosystem and multi-vendor environments (Windows, Mobility, Servers, Networking).
 Hands-on experience with Managed Services platforms such as ManageEngine, Sapphire, SolarWinds, or similar ITSM/monitoring tools.
 Proven track record of closing large multi-year service agreements.
 Excellent communication, negotiation, and stakeholder management skills, including CXO-level engagement.
 Strong enterprise network across South and West India.
 Experience managing P&L, building business plans, and driving long-term growth strategies.
 High ownership, solution-driven mindset, and ability to thrive in a fast-paced environment.

Preferred Qualifications:
 Experience in ITSM/RMM tools and service automation platforms.
 Exposure to Device-as-a-Service (DaaS) or Managed Mobility Services.
 Prior experience working with Apple-authorized service ecosystems or large enterprise customers.

What We Offer:
 Opportunity to lead and grow the Managed Services & Break-Fix business in a fast-scaling organization.
 A collaborative, innovation-driven environment with high ownership and visibility.
 Competitive compensation aligned with industry standards.