IT Applications Support
1 Nos.
132339
Full Time
4.0 Year(s) To 5.0 Year(s)
6.00 LPA TO 7.00 LPA
IT Software- Application Programming / Maintenance
Banking/Financial Services
Job Description:
Role Overview
We are looking for a detail-oriented and proactive IT Applications Support Specialist to manage, troubleshoot, and enhance our software applications. The role involves providing technical support to end-users, collaborating with development teams, and ensuring smooth operation of applications across departments.
Key Responsibilities
- Manage Level 1 and Level 2 support for applications
- Diagnose and resolve application issues raised by users within defined SLAs
- Maintain documentation of common issues and solutions in the knowledge base
- Coordinate with vendors and internal teams for escalations and fixes
- Assist with software rollouts, upgrades, and patches
- Conduct training sessions for end-users when needed
- Monitor application performance and generate periodic health reports
Required Skills & Expertise
- 4 - 5 years of experience in application support or IT service management
- Familiarity with ticketing tools (e.g., ServiceNow, Jira) Knowledge of SQL, APIs
- Strong problem-solving and communication skills
- Proven experience in supporting IT projects in the BFSI sector (Preferred)
Educational Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field
Key Skills :
Company Profile
--- House, Wing A/4th floor, H T Parekh Marg, 165, 166, Backbay Reclamation, Churchgate, Mumbai - 400020
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